After Sales Service/Return

We completely understand that, sometimes, a purchase may occur to be the wrong one, especially when it concerns an online purchase.

Therefore, we allow you a cooling-off period to send the item(s) back. You will be given a refund for the returned item(s) (except for the shipping costs which are never reimbursed).

You have the right to renounce to your purchase(s) within 14 days from the day on which you (or a third party) took possession of the goods, provided that the product(s) has(ve) not been worn nor being used and that it(they) is(are) returned in the original packaging with the price and product tags.

See our General Terms and Conditions of Online Sales – Exceptions from the right to withdrawal.

How to proceed ?

Contact us within 24 hours of delivery on the following e-mail address : We will thus be informed whether you wish a reimbursement or an exchange.

Next, You send the item(s) back to the address below (in its original packaging with the filled in return slip) :

S'BY BIKES, Rue de Huy 274, 4300 Waremme – Belgium

Shipping costs are on you.

You only get a refund for online purchases.

You will be given a voucher if you made the purchase in our point of sale SBYBIKES Rue de Huy 274 in 4300 Waremme.